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Zolucky Q&A

Product & Payment

1. How to find my size?

There are size details under each item, and you can check the “size guide”on item page as well.

2. What’s plus size?

Each size is normal size. Plus size in title only means the item is available in more larger sizes.

3. How to search the items correctly?

Click“Search”on the right top of website to search items, or find items by Category listed.

4. What’s the meaning of “blend”while it says “Material: Cotton-blend”?

Blend means that besides of cotton, there might be other material included.

5. Where can I find more pictures about items?

You can see pictures of item page. If it’s not included, you can contact our customer service team at service@zolucky.com/Live Chat.

6. How to use Afterpay Payment?

Afterpay payment is only available for the products with Afterpay logo.

If you purchase several items, some with Afterpay logo, some without, you need to separate to two orders if you wanna use Afterpay to checkout. Click here to know more about payment.

7. What can I do when checkout/payment cannot go through?

Sometimes payment failure may be caused by network problems, incorrect address, refused transaction, declined by bank or the risk prevention mechanism of your card issuer. We recommend you to try multiple times, use another card to pay, or pay with the PayPal balance.

If above does not work , pls tell us what message is shown or email us the screenshots about failure, so that we can check and handle the issues for you as soon as possible.

Cart Inquiry & Order Inquiry

8. How to Edit my cart?

The cart is on the top right of the page. Kindly pls click the cart and view it.  

Click the color/size of the item to update if any wrong of it.

You can remove, add or deduct the quantity of the item in cart as well.

9. How can I find the items disappeared in my cart?

It’s suggested you can register an account in Zolucky, and log in your account when you want to add items in cart or want to place an order. Normally, items will not disappear with account logged in.

10. How to place order?

We have ordering steps on website. Click here to get ordering steps.

11. Where can I check my order information/ order status?

You can Click here to track your order.

12. How can I modify my item/size/address?/ How to add items into my current order?

Before payment, you can just disregard the waiting-for-payment order, and replace a new order with correct items, sizes, address. If order has been paid and you want to add item or do any other modification, pls contact our customer service team at service@zolucky.com/Live Chat.

Discounts & Promotions

13. How to apply discounts? / How to add discounts to my order?

If you wanna to place order with a coupon code, pls input the code when checkout. Click here to get tips of discount using.

Normally, coupons cannot be Superimposed use on each separate order. Besides, final sale items can get no further discounts.

14. What should I do if discounts cannot be used or been applied wrongly?

Firstly, pls make sure the code has been input correctly. And pls check if your order amount meet the MOA(minimum order amount) of the discount required or not. Moreover, pls be noted that final sale items are excluded of all discounts. Also, pls check if your coupon code within validity period. If all these done and doesn’t work, pls contact our customer service team at service@zolucky.com/Live Chat.

Shipping & Delivery

15. How long can I receive my package?

Normally you are expected to receive your package in 13-20 business days, except pre-sale items and items out of stock. Delivery Time=Processing Time+Shipping Time. Click here to know more about shipping policy.

16. Where do you ship from? /Can you ship to my country/ my address?

We ship almost all over the world.(Remote countries and regions excluded.)

We have warehouses all over the world as well. Your order will come from whichever warehouse is closest to you with the product ordered in stock.

17. Why the fright(shipping fee) is so high? /How to get free shipping?

Shipping fees are calculated based on package weight and destination.

And Orders over $109 enjoy FREE shipping. (Final sale items excluded.)

We are making efforts to lower the freight.

Return & Exchange

18. Can items be returned or exchanged?

Yes, items can be returned. Click here to know more about Zolucky return policy.

19. How to make return?

You can follow below steps to submit your return request: Click here on website---order details---return---input return reasons-- Submit.

Items can be returned/exchanged within 30 days from the delivered date. Pls remain items intact if you want return. Click here to know more about Zolucky return policy.

20. Can I return to the address on the received package?

No, the address on the package is the overseas transshipment warehouse of the logistics party. Any addresses on the parcel are not approved as the return address.

You need to return the items to our warehouse, and you will get return authorization from our customer service team by email with our return address after you submit your return request.