Return Policy

Thank you for shopping at Zolucky. Our online shop guarantees that our products will satisfy your needs, as we have independent designers, high-quality materials, reliable production factories, and a responsible QA team that inspects all products before packaging.

If you are not entirely satisfied with your purchase, it is easy to return it and receive a refund. Please contact us and we will try our best to meet your request.

Return Policy

-All purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order.

-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The Buyer is responsible for the return shipping fee.

Items that do not meet these criteria will not be considered for return.

Purchase not eligible for return

-Final sale/Clearance item(s) is not eligible for return.

-Swimwear, underwear, and panties cannot be returned or exchanged.

-Swimwear can only be returned if it is defective/damaged or is a wrong delivery. You must email us a picture showing the problem/defect after submitting the return request online.

How to Make Your Return

Step1: Click the "Tracking Order" feature at the bottom menu of our home page.

Step2: Enter your Email Address and Order Number.

Step3: There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.

Once we receive your return, please allow 3 to 5 business days to process your returns.

We'll email you once we have processed your refund.

Note: Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.

Fast refund: We will issue a refund to your original payment method within a week.

Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

Order cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Please submit a help ticket from Contact Us if you decide to cancel the order.

Contact us

If you have any questions, please contact us.