Information
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their "Personally Identifiable Information" (PII) shall be used online. PII, as used in the UK Privacy Law and Information Security, is the information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to understand how we collect clearly, use, protect or otherwise handle your PII in accordance with our website.
What personal information do we collect when you visit our website, App, or blog?
You may be asked to enter your name, mailing address, phone number, and other detailed information when ordering or registering on our website to elevate your online shopping experience.
When do we collect your information?
We collect your information when you register, place an order, subscribe to a newsletter, or enter information on our website.
Why do we use your information?
We may use your information collected when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use other certain website features:
• To personalize user's experience by delivering the preferred content and products.
• To improve our website service.
• To respond to your customer service requests timely.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible to a limited number of people who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information that you offer is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when you place an order, enter, submit, or access the information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use "cookies"?
Yes, we do use cookies. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your Web browser (if you allow) to enable the system of the website or service provider to recognize your browser and capture and remember your certain information. For instance, we use cookies to remember and process the items in your shopping cart. They are also used to analyze your preferences based on previous or current website activities, which enables us to provide you with improved services. We also use cookies to compile aggregate data about the website traffic and interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Analyze user's preferences for future visits.
• Keep track of the advertisements.
You can choose to have your computer warn you each time cookies are being sent, or you can choose to turn off all cookies through your browser (like Internet Explorer) settings. Different browsers vary in the steps, so look at your browser's Help menu to learn the correct way to modify your cookies.
Disabling cookies may interfere with the performance of the website.
Third-Party Disclosure
We shall not sell, trade, or transfer any of your PII without notifying you in advance. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or providing you services, so long as those parties agree to keep the information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our website policies, or protect our or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Link to the privacy policy of the third-party service providers used by the APP
Google Play Services
Google Analytics for Firebase
Firebase Crashlytics
Bugly SDK Crashlytics
We want to inform you that whenever you use our Service, in case of an error in the App, we collect data and information (through third-party products) on your phone called Log Data. Log Data may include information such as your device Internet Protocol (IP) address, device name, operating system version, the configuration of the App, the time and the date, and other statistics when you use our Service.
According to CalOPPA, we agree to the following:
Users can visit our website anonymously.
Users shall be notified of any privacy policy changes:
• On our Privacy Policy Page.
Users can change their personal information:
• By chatting with us or sending us a ticket.
How does our website handle "do not track" signals?
We honor "do not track" signals and do not track, or plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our website allow third-party behavioral tracking?
We do not allow third-party behavioral tracking.
Fair Information Practices
The Fair Information Practices Principles form the backbone of the UK Privacy Law and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they shall be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices, we will take the following responsive actions when a data breach occurs:
We will notify the users via email and SMS
• Within 7 business days.
We also agree to the individual redress principle, which requires that individuals have the right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires that not only individuals have enforceable rights against data users, but also individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
We collect your email address and phone number in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and send information and updates pertaining to orders.
• We may also send you additional information & SMS related to your products and/or service.
• Market to our mailing list, or continue to send emails and SMS after the original transaction occurs.
• CHICV UK LIMITED Office 2166 182-184 High Street North, East Ham, London, England, E6 2JA(Not Return Address)
To be in accordance with CANSPAM, we agree to the following:
• NOT use false, or misleading subjects, phone number and email addresses.
• Identify the message as an advertisement in some reasonable ways.
• Include the physical address of our business or website headquarters.
• Monitor third-party email marketing services or telemarketing service for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If you want to unsubscribe from receiving future emails and SMS, you can
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondences.
• Opting Out. You can opt out from receiving SMS/MMS text messages by responding STOP or any other indication instructed by us to any message you receive in our text messaging program, or just texting STOP or any other indication instructed by us to the number from which you currently are receiving our text messages. In either case, you will receive one additional message confirming that your request has been processed.
• Your Own Wireless Plan. As always, message and data rates may apply for any messages sent to and by you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• Your Duties for Your Own Phone Number. You represent that you are the account holder or customary user for the mobile telephone number that you provide when enrolling in our text messaging program. If you change or deactivate that number, you are responsible for notifying us through Customer Service Platform or Privacy Center immediately. Neither we, our vendors, and/or any mobile carrier is liable for delayed or undelivered messages. You agree to indemnify us in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify us if you change your telephone number, including, but not limited to, all claims, expenses, and damages related to or arising under any and all applicable laws.
• Participation Subject to Termination or Change. We may suspend or terminate your receipt of automated marketing messages from us if we believe you are in breach of these Terms. Your receipt of these messages is also subject to termination in the event that your mobile telephone service terminates or lapses. We reserve the right to modify or discontinue, temporarily or permanently, all or any part of these messages, with or without notice to you.
If you are returning an exchange, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us .
These terms of service shall be governed by and construed in accordance with the laws of UK.